Service policy

Starting my dream project

  1. What do I need to keep in mind before starting my project?

For the first design consultation, we suggest you provide your floor plan, any inspiration, and be prepared to discuss your requirements, your lifestyle and personality in detail with your designer. We also suggest you go through our vast repository of Interiofy looks and heart the designs you like, so that your designer understands your preferences. Having a budget in mind is extremely helpful. Interiofy only accepts projects with a minimum budget of AED 20000.

  1. What should I expect from my design consultation?

You’ll be meeting your Interiofy designer in person or via video/ phone call. You’ll be discussing your project needs, design goals, and ways to improve and utilize the space. After the consultation, your designer will share a personalised design proposal with estimated cost. 

  1. What is a design concept / proposal and what will be included in it?

Your Interiofy designer will put together reference designs, color palettes and moodboards so that you can glimpse what your home could look like. Along with the design concept, a tentative quotation with furniture, products and project service costings will be shared.

  1. What is a quotation or BOQ?

A quotation or BOQ is a bill of quantities (BOQ), which is an itemised sheet of all products, joinery, fitout, furniture, any services and their costs.

  1. Where does Interiofy source furniture and products from?

We’ve curated an extensive catalogue where you can find anything and everything for your project — from sofas, beds, chairs, tables, lighting, appliances to kitchens, wardrobes, storage units, office partitions, cubicles — in every shape, color and finish you can imagine! We offer our in-house/outsourced products as well as some of the best-in-category brands 

  1. How many design iterations can I request?

There’s no limit to the number of iterations you can request. However, we recommend keeping iterations to a minimum of three or four because each revision will affect projected timelines.

  1. Will I get to see samples and designs before I place the order?

Definitely! Your Interiofy designer will give you an exclusive walkthrough of our samples where you can touch and feel designs and explore our collection of thousands of finishes and materials for your home interiors.

  1. A furniture item / product from my quotation is now out of stock. What do I do?

Don’t worry! Our vast catalogue is designed in a way that you’ll never run out of beautiful furniture and products to choose from. Please talk to your designer to select an alternate product.

Managing my project

  1. Who will manage my project?

Interiofy will assign a single point of contact during the design journey and will manage your project, from start to finish.

  1. Will I need to manage the Interiofy service partner?

No. You wouldn’t need to. In fact, with Interiofy your involvement during execution is nil. Your designer will do all the managing for you.

  1. How do I receive updates on my project?

Interiofy ensures complete transparency when you design with us. When your site execution begins, your designer will share a detailed timeline and schedule and will regularly keep you updated on the progress via emails, calls, site meetings and through your Interiofy account.

  1. Do I have to regularly visit the site?

Not necessarily! Your Interiofy designer will visit your site at regular intervals to monitor work. Your designer will also schedule site visits with you to discuss any concerns.

  1. Who will be supervising the site work everyday?

On a regular basis, our service partner or their workers will be present on-site to handle and supervise the execution work of your home project.

  1. Can I use space if my project is in progress?

We highly recommend speaking to your designer about the feasibility of staying in the space while the project is in progress.

  1. My project is taking longer than expected. What do I do?

Extended timelines can be due to a lot of factors such as design iterations. We suggest you speak to your Interiofy designer to resolve your concerns.

  1. I have concerns about my ongoing project. Who do I get in touch with?

You can raise a red flag regarding your designer, your service partner and/or on any other project-related complaints and escalate unresolved issues.

1st point of contact

Step 1 escalation

Step 2 escalation

Your Interiofy Designer

Site Manager

Partner

You can always get in touch with our customer care team at hello@Interiofy.ae 

Delivery and installation

  1. Who will be installing my project interiors?

Your on-site execution will be handled by expert Interiofy or it’s service partners, trusted and handpicked from over thousands of service providers and contractors in your city, to give you a superlative home design experience. All Interiofy products are manufactured at our state-of-the-art factories, partner brands handle their own manufacturing, and customised products are handled by Interiofy or it’s service partners, and then duly delivered and installed.

  1. Who are service partners?

Interiofy service partners are trusted professionals, chosen from thousands of service providers and contractors in your city. Our service partners undergo stringent verification on several parameters, including quality, timelines, pricing and workmanship.

  1. What are the parameters on which Interiofy vets service partners?

We use multiple parameters like pricing, craftsmanship, adherence to timelines, labor management, site preservation etc ensure your interiors are in the best hands. Our regular audits weed out any non-performing service partners.

  1. Do I choose a service partner?

Interiofy reserves the rights to choose the best suited service partner for your interiors as the project is owned by Interiofy.

  1. Can I select the service partner for my project?

Our algorithm matches you with a select number of Service Partners based on your scope, budget, projected timelines and partner ratings. It is ideal and easier for your designer to make a choice on your behalf as they have prior experience working with our Service Partners. Since we invite quotes from several partners, the best price and quality is ensured for your interiors. Although if you’d like to be involved in the selection process, please speak to your designer to know how.

  1. Can I bring my own contractor to execute the design?

No. But you needn’t worry! It’s Interiofy’s responsibility to deal with the project. If you still wish to have your own contractor execute the design. You may talk to the Interior designer and put across your opinion. 

  1. How long will it take for delivery and installation of my modular products? 

Once all orders of your project are confirmed and raised, we promise to deliver and install your modular products — based on agreement or quotation.

For projects, where the Interiofy scope only includes modular products, the Interiofy team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 7 days beyond the planned delivery date, after which warehousing charges would be applicable, at AED 1000 per day until the actual dispatch date.

  1. What are the terms and conditions of delivery? 

Here are the terms and conditions:
– The delivery period will be agreed based on agreement
– The delivery commitment starts only after 50% payment is completed.
– Valid for all projects
– Special finishes/Aristo/Custom KWS/ Semi-modular and appliance installation is not excluded.
– If Interiofy scope includes a countertop, then delivery will happen as per availability.
– Any additional orders after the 50% stage and snags will not a part of delivery period.

The payment terms for delivery varies from the regular Interiofy payment terms:
20% of the final quote or AED 10000 on booking (whichever is higher)
50% of project value at order confirmation
100% payment within 7 days of order confirmation

  1. How soon can I expect work to begin?

Your Interior designer will begin work as soon as we confirm the receipt of your order confirmation payment.

  1. Will Interiofy service partners affect promised timelines?

We take pride in adhering to our promised timelines. Your designer will not only assist you in choosing the right designs based on your scope and timelines, but will also ensure adherence to mutually agreed milestones and timelines. However, please note that these timelines may be affected due to unforeseen and unavoidable circumstances, which will be duly communicated to you by your designer.

  1. Who will be my go-to person during installation of the project?

At any point during the project, from design to installation, your Interiofy designer will remain your go-to person. Please speak to your designer for any queries, concerns or clarifications. Or a dedicated person will be assigned.

  1. Who will audit the quality of the project?

A dedicated team at Interiofy is tasked with regularly auditing the quality of your site — to ensure smooth installation of your home project. Our audit team troubleshoots and weeds out any non-performing service partners and blacklist them. Apart from this, your designer will also be closely monitoring your project progression, quality of site work and will keep you abreast.

  1. Are Interiofy services chargeable?

Yes, all Interiofy services are chargeable. Based on the design, scope and expertise required, the cost will vary. However, all service costs will be included in your final bill of quantities (BOQ), which is an itemised sheet of all products, furniture and services, before you confirm your order.

  1. Are Interiofy services inclusive of taxes?

Yes, all prices indicated in your quotation are exclusive of taxes.

  1. Will I get a refund if I am unhappy with the quality of work of the service partner?

Once your order is placed, refunds and cancellations will not be entertained. However, if you’re unhappy with the quality of work of your service partner, we will offer to replace or rework. Please contact your Interiofy designer or Business Manager to know more.

Paying for my home interiors

  1. What are the payment terms like?

The payment structure follows a break up at different stages based on the progress of your project.

You can book Interiofy by paying 50% of the final quote or AED.10,000 (whichever is higher). Once the entire scope and design of your project is finalised, 50% of the final quotation will be due.
Based on your scope of work, 100% payment needs to be made at Execution Milestone.

  1. How much would the entire design service for my home project cost?

After the initial design consultation, your designer will share a design proposal with an estimated cost. Once you book us, this quotation will vary based on actual design choices and material selection.

  1. Do you charge for site visits?

While your Interiofy designer will never charge you for site visits the number of site visits is limited. Please speak to your designer to know more.

  1. What is covered under the final project cost?

The final project cost of your Interiofy home interiors includes everything — furniture and products, design and management fee, charges for services, delivery and installation, and taxes.

  1. What is design & management fee?

Interiofy believes in complete transparency, which is why we disclose actual product and service costs to you with no hidden costs for design and project management. Therefore, we charge a flat 10% of your project value to compensate for your designer’s time spent on design and project management.

  1. Why is the final quotation different from the initial quotation?

The initial quotation from your Interiofy designer is a ballpark figure to give you an idea of how much it might cost to design the interiors of your project. As you start deciding on designs, materials, furniture and products, this quotation may change (higher or lower than initial estimations) depending on your choices.

  1. Does the pricing of the services, products and furniture change over time?

Yes, the pricing of our furniture and products may vary over time. Your final quotation will have an expiry date for the price of the products and services offered. 

  1. When can I apply for a loan to get my interiors done?

Interiofy may have a tie up with several banks to offer you attractive and flexible EMI options. We recommend applying for a loan when your final designs are ready. However, please speak to your Interiofy designer for guidance on your unique needs.