Terms and conditions

Cancellations

Things aren’t working out for you?
It’s okay, we can still be friends.
Read our cancellation & refund policy. 

Cancelling your project

If there’s a situation where something’s not right and you want to break up with us, we understand. We’ll try our best to end things with no confusion and a sense of closure. Here’s our updated policy that tells you about the applicable refunds on cancellation post the booking payment period. 

Cancelling/ replacing product(s) in your order

Booking fee of your projected quote (or Rs 10,000, whichever is higher) is taken as a token amount to book Interiofy services

Design in progress: This stage refers to the active design stage where you and your designer will finalise all the designs of your home. Before the final Sales Order is raised, any product in the tentative quotation can be replaced or removed. Should you choose to cancel the project at this point, you will receive no refund post 48 hours of making the booking. This fee will go towards your designer’s time and effort in making the initial pitch and quotations. 

Sales order: This is the final order raised by your designer to send all your designs/ products/ services into execution. This will be raised post payment of 50% of your order value.

Manufacturing: This stage is after your final Sales Order is raised. All your products/ designs will go into manufacturing. At this point, Interiofy cannot offer to cancel, replace or modify items.

Installation: This stage is after your products have been manufactured and/ or your products have been sourced and are ready for installation. At this point, Interiofy cannot offer to cancel, replace or modify items, and the customer should honour the payment of the outstanding Sales Order.

FAQs

Q: What is the process for project cancellation?
A: It’s quite easy, really. The simplest and quickest way would be to drop an email requesting the cancellation to hello@Interiofy.ae

Q: Where can I follow up or track my refund status?
A: Refunds are usually disbursed within 15 working days of raising the cancellation request. The customer care team will notify you once the refund is processed.

Q: Will the mode of refund be the same as the mode used for payment?
A: The refund amount will be transferred to the bank account that you have provided or paid via cheque.

1. I’ve made the 50% payment, however, I’ve changed my mind, and would like to cancel my project.
   A. Sorry, once the sales order is raised, Interiofy cannot offer cancellation for your project. Our backend teams would already have begun the sourcing and manufacturing of your order, and thus at this point, we request you to honour the order and make the balance payment as required.
2. My project handover is due, and my team is requesting 100% payment, however, I’d like to cancel my project. What are my options?
   A. With the work practically complete and your new project is ready to welcome you, we really hope there will be no reason to cancel your project. Considering the time and effort invested in sourcing, manufacturing and installation, Interiofy would not be able to offer a cancellation. We request you to kindly honour the team’s ask and make the balance payment in a timely manner.

Return, Exchange & Refund

We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective Interiofy product, or it doesn’t match our original specifications, Interiofy gives you the following options for returning the product:

1. Rectify/Replace the returned product.
2. Exchange with another product, where in if the new product exceeds the order value of the returned product, you will be required to pay the extra amount.if the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
3. Get credit in your Interiofy account.

One way or the other, you will end up with a great product!

We will honour your request to return a product under the following conditions:

1. All products must be returned unused with their original price tags and labels.
2. The original invoice must be presented upon returning the merchandise.
3. Our quality assurance team will inspect all returned items within 72 hours of the request. Only when it passes our standard quality assurance test, will we be able to process the return.

Note:

1. Customised furniture pieces purchased from Interiofy cannot be returned or exchanged.
2. Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
3. Modular kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.

How do I request a return?

Please write to us at hello@Interiofy.ae within 3 days of receipt of your order.

What is the 72-hour inspection policy?

Expect no delays. Once you notify Interiofy for a return request, we will make sure that a Interiofy executive visits your site to inspect the product. If applicable, your return will be initiated in just 72 hours.

When will I receive a replacement?

When a return is accepted, the timeline for the replacement to reach you may vary from product to product. A Interiofy representative will keep you informed at all times, and we will make all efforts to make your new product reach you very soon.

Delay Penalty 

What is Delay Penalty?

Delay Penalty is a discount offered to customers when handovers are delayed for a period longer than 15 days after the confirmed move-in date*. This date is communicated in the Project Schedule after all the sales orders are raised.

How much is the penalty?

Penalty per day for every day, beyond 15 days after the committed move in date, is 0.1% of the total Project Value.

Effective from 1st July 2024, the amount of delay penalty to all customers shall be paid out only in the form of credit (“Interiofy Credit Note”). The Interiofy credit note shall be valid for a period of 1 year from the date of issuance and can be redeemed only with Interiofy. The same cannot be exchanged for cash or transferred to any other individual or entity. 

E.g., Move In Date – 1st July 2024. Project Value (net offer/ discount): AED 10,00,000/-. In this case, penalty of AED 1,000 (0.1% of AED 10,00,000/-) per day will be applicable in case of delay beyond July 16th. 

The maximum delay penalty payable cannot exceed 3% of the total project value. 

*Move-in definition: A project is considered ready to move-in if the spaces are functional. In projects with minor snags (such as replacement of a part or whole of a functional unit, delayed supply of a free-standing unit/ product, snags in false ceiling/ finishing/ electrical works etc.), the home is still considered ready to move-in as long as the snags do not affect the functionality of the home. 

Functional: The snags existing will not disallow a person from living in the premises

When is the Delay Penalty not applicable?

• In case there are any design changes/ modifications after communication of date of move-in to the customer; this includes change in scope, addition of scope, reduction of scope, material changes, finish changes, aesthetic changes, functional changes, or any other changes that may result in a delay in the manufacturing, procurement or execution at site.
• In cases where the project involves scope of work handled by the customer, then the duration of execution of the customer’s scope of work will be taken into consideration to estimate the move-in date. This duration will be calculated after understanding from the customer the total number of days they require to complete their scope of work. Should the delay stem from the customer’s scope of work overshooting the budgeted days, or, any changes in the schedule of the customer’s scope of work, move-in date will be re-estimated and any delay penalty will be computed from the revised date.  
• Delay in access to the site, which results in delay in execution by Interiofy/ Interiofy partner scope of work.
• Restricted access to the site, which results in delay in execution by Interiofy/ Interiofy partner scope of work.
• Unavailability of consistent, uninterrupted power or water supply to the site during the execution phase will result in Delay Penalty not being applicable.
• In case of non-payment by the customer or partial payment or any delay in payments as per the payment milestones, Interiofy will not be held responsible for delays beyond the move-in date, and, hence, Delay Penalty will not be applicable. 
• Delay Penalty clause will not be applicable if there is any dependency on the customer to provide approvals from any local authority and they fail to do so prior to the start of project execution.
• Interiofy shall not be liable to pay Delay Penalty in case of any delay in production or delivery of products ordered from third party/marketplace brands (i.e. brands other than Interiofy).
• Force Majeure, which includes, but is not restricted to:
• Any act of god including natural disasters, floods, fire, earthquake, typhoon, cyclone or landslides. 
• War, riot, strike, lock-outs, hartal/bandh, accidents, power failure or shortage of fuel. 
• Any restrictions imposed by the central, state or local statutory/government authorities. 
• Any change in applicable law. 
• Any unforeseen supply shocks for raw materials and accessories.
• Any unforeseen manpower supply shocks.
• Any other unforeseen circumstances/causes beyond the reasonable control of Interiofy.

In case of Force Majeure, Interiofy will duly inform the customer of the delay arising out of Force Majeure within 72 hours from the occurrence of the Force Majeure event(s) or from the time Interiofy has become aware of the occurrence of such Force Majeure event(s), whichever is later.